Refund Policy

Effective Date: October 2026

At HeirloomCook, we want customers to have a clear and reliable experience when purchasing sofas, chairs, and home furnishings through www.heirloomcook.us. This policy explains our return requirements, refund procedures, and order cancellation guidelines.

14-Day Return Window

Eligible furniture may be returned within 14 calendar days after delivery.

To qualify, products should be unused, unassembled, clean, and in their original condition. Please retain the original packaging, cushions, hardware, accessories, and product documentation whenever applicable.

Because furniture items may require specialized handling and transportation, all returns must be arranged with our customer support team before shipment.

How to Request a Return

To begin a return, email sales@heirloomcook.us with your order number and the following information:

• Name of the product.

• Reason for the return.

• Description of the item's condition.

• Photographs, if the product is damaged, defective, or incorrect.

Our team will review your request and provide return instructions when applicable. Please do not send merchandise back without authorization.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery.

If a sofa, chair, or other furniture item arrives damaged, defective, or different from the item ordered, contact us within 48 hours of delivery.

Please provide your order number and clear photographs of the product, packaging, shipping label, and any visible damage.

After reviewing the situation, HeirloomCook may offer a replacement product, replacement components, repair assistance, store credit, or a refund, as appropriate.

Items That May Not Qualify for Return

Returns may not be accepted for:

• Final sale or clearance merchandise.

• Customized or personalized furniture.

• Made-to-order items after production has begun, where applicable.

• Furniture that has been assembled, installed, modified, or altered.

• Products damaged after delivery through misuse, accidents, or improper care.

• Items returned without prior authorization.

These conditions do not restrict consumer rights that cannot legally be excluded.

Return Shipping

If a return is required because of our error or a verified damaged, defective, or incorrectly shipped product, HeirloomCook will cover applicable return shipping costs.

For returns based on personal preference, a change of mind, or an incorrect selection of size, color, or style, the customer may be responsible for return shipping expenses. Any applicable charges will be communicated before the return is finalized.

Refund Processing

Returned items will be inspected after receipt. We will notify you once the return has been reviewed.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.

Original shipping charges, if any, may not be refundable unless required by law or the return resulted from our error.

Order Cancellation

Please contact us as soon as possible if you need to cancel an order.

Cancellation may be available before dispatch, depending on the order's processing status. Once an item has shipped, the standard return process may apply.

Contact Information

HeirloomCook

Website: www.heirloomcook.us
Email: sales@heirloomcook.us
Phone: +1 (509) 315-8822
Address: 100 N Howard St, Spokane, WA 99201, United States
Service Hours: Monday–Friday, 9:00 AM–6:00 PM (ET)