Shipping Policy

Effective Date: October 2026

HeirloomCook provides shipping for eligible furniture orders placed through www.heirloomcook.us. This policy explains shipping options, order preparation, delivery estimates, tracking, and how to report delivery problems.

Shipping Options

Eligible orders may qualify for Free Standard Shipping within the United States.

Available shipping services, delivery arrangements, and any applicable charges will be displayed on the product page or during checkout. Options may vary according to the item's dimensions, destination, and available carrier services.

Order Processing

Most ready-to-ship orders are prepared within 1–2 business days after payment confirmation.

Large furniture pieces, special-order products, holidays, and periods of increased demand may require additional handling time. If a product listing provides a different processing estimate, that product-specific estimate will apply.

Order processing time is separate from delivery transit time.

Estimated Delivery

For eligible shipments, standard delivery is generally estimated at 2–3 business days after processing, where the selected shipping service supports this timeframe.

Delivery estimates are not guaranteed. Weather, carrier schedules, holidays, delivery location, freight arrangements, and other circumstances outside our control may affect arrival dates.

Please refer to the specific delivery estimate provided for your order if it differs from this general timeframe.

Shipment Tracking

When tracking information is available, it will be sent to the email address provided during checkout.

Tracking records may take time to update after the carrier receives a shipment. If your order appears delayed, contact us with your order number and tracking details.

Large Furniture Deliveries

Sofas, sectional sofas, lounge chairs, recliners, and other oversized items may arrive in multiple cartons or separate shipments. Packages from the same order may be delivered at different times.

Before ordering large furniture, please consider whether the product can fit through your entryways, hallways, stairways, and intended room space.

Inspecting Your Delivery

Please inspect the packaging and furniture as soon as reasonably possible after delivery.

If damage is visible, retain the relevant packaging materials and take photographs of the affected areas. For damaged, defective, or incorrect orders, contact sales@heirloomcook.us within 48 hours of delivery, including your order number and photographs.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information.

Incorrect or incomplete addresses may result in delays, unsuccessful delivery attempts, returned shipments, or additional carrier charges. Contact us promptly if you identify an address error, although changes cannot be guaranteed once an order has entered the dispatch process.

Delayed or Missing Shipments

If tracking indicates an unusual delay or a package cannot be located, contact us with your order number and tracking information. We will review the available shipment details and assist with a carrier inquiry where appropriate.

Contact Information

HeirloomCook

Website: www.heirloomcook.us
Email: sales@heirloomcook.us
Phone: +1 (509) 315-8822
Address: 100 N Howard St, Spokane, WA 99201, United States
Service Hours: Monday–Friday, 9:00 AM–6:00 PM (ET)